Verify that you are connecting iPad to your computer using a USB 2.0 port.
Make sure your iPad software is up to date: With your iPad connected to your computer, click “Check for Update” in the Summary section of iTunes.
Charge your battery: Using the 10W USB power adapter that came with iPad, charge iPad for at least 20 minutes before further troubleshooting. If necessary, refer to "Charging the Battery" in the iPad User Guide.
Follow these steps, testing after each:
Turn the iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
Follow these steps, testing after each:
Disconnect other USB devices from your computer and connect iPad to a different USB 2.0 port on your computer (not on your keyboard).
Turn iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
Restart your computer. Then reconnect iPad to your computer.
If you receive an alert in iTunes while restoring your iPad, refer to this article for instructions on how to resolve common issues with updating and restoring.
If you cannot restore your iPad in iTunes, or if iTunes does not recognize the device, refer to this article for instructions on restoring using recovery mode.
First step: Make sure you're up to date
Follow these steps, testing after each:
Follow these steps, testing after each:For additional troubleshooting steps, refer to:
Follow these steps, testing after each:Back to ipad page